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ocean views from Aqua Beachfront Motel

Cancellation Policy

All cancellations will have a charge. Please ask when you book or cancel. If cancelled less than 30 days before arriving you will be charged for full time booked, if over 30 days before arriving there is no charge. If you do not show for your booking or cancel on the day of arrival you will be charged for full cost of the time booked. This will be debited from your credit card.

There is no cancellation of bookings made and confirmed for Christmas, January and February, Waitangi, Easter, Labour Weekend, Aimes Games week and all other special sport event weekends. Also for special events such as Surf Life Saving competitions, Iron Man and Women events, Sand to Surf swim and all public holidays and long weekends. All bookings will be fully charged when booking is confirmed with details.

PEAK SEASON

20th December - 6th February: any bookings between these dates, and all public holidays, such as Christmas, New Year, Half Ironman weekend, Wellington and Auckland Anniversary weekends, Waitangi Day, Easter weekend, Queen's Birthday and Labour Day. Once booked and confirmed with credit card details you will be charged the full amount of your booking. We do not accept cancellations for any bookings made for these dates. If you do decide to cancel you will forfeit your deposit plus the balance of your total booking. The charge will be debited from your credit card.

NO REFUNDS ARE GIVEN IF YOU DECIDE TO SHORTEN YOUR STAY. FULL PAYMENT IS REQUIRED ON ARRIVAL OF YOUR STAY. TIME BOOKED IS TIME CHARGED.

GROUPS

The deadline date to confirm numbers of your group is 3 weeks before arriving. If less people come to stay you will be charged for the total cost of stay of confirmed numbers even for those that do not turn up or for some reason cancel under the 3 weeks confirmation date deadline as we have given you a discounted price for your group’s accommodation to help you with costs. We will provide bedding for the number confirmed.